Overview
Step-by-step guides for the flows where a person has to act, starting with the SKU sync review queue.
Some screens do more than show data: they wait for a person to do something. A new SKU can't become real until someone classifies it. A draft purchase order can't reach ShipHero until someone builds it and pushes it. A new account can't run until someone connects it.
These pages walk through those action flows one step at a time. Where the feature guides describe what each screen shows, these guides describe what you do and what happens when you confirm.
Feature guides vs. how-to guides
Read a feature guide to understand a screen. Read a how-to guide when you need to complete a specific task and want to know each step and its consequences.
The SKU sync review queue
New SKUs from ShipHero never enter the system on their own. They land in a review queue first, and a person classifies each one before it becomes real. This is the flow the team runs most often, so it gets two guides.
Resolve the SKU queue
Review a queued SKU and pick how it becomes real: create it, link it to an existing SKU, or dismiss it.
Run a SKU sync
Pull new SKUs on demand with Sync Now, watch a run finish, and read the sync history.
Purchase orders
Accounts & users
Connect a ShipHero account
Create a new ShipHero connection, save its credentials, and keep its tokens fresh.
Invite and manage users
Add people to an account, and ban or restore their access.
Preferences
Manage product categories
Add, rename, and delete the categories you assign to products.
Set notification preferences
Choose which emails you receive from the app.
Before you start
Every flow here happens inside the web app and respects the same access rules as the rest of the portal. A few flows are admin-only, and each guide says so at the top. If a term is new, the Glossary defines the domain words these guides use.